For each statement below, decide which of the following answers is true. Please answer honestly.

Use the perspective: How do I really feel about customers and customer service?

Please fill out the form completely. You will receive your results when you hit the "Get Score" button below.

Customers should try to understand some of our problems.
TrueFalse
If customers knew how many calls I handled every day, they would appreciate me more.
TrueFalse
Most customer should try and solve their own problems before they call us.
TrueFalse
Customers expect too much from me.
TrueFalse
Customer should not mind being placed on hold for a minute or so.
TrueFalse
Customers should understand why we can't help them when they first call.
TrueFalse
It is not reasonable for a customer to expect a fast response on every call.
TrueFalse
Customers are too quick to take problems to my supervisor.
TrueFalse
Customer should show greater patience.
TrueFalse
Customers are too dependent.
TrueFalse

Do you our your staff need some help with your service attitude?
Consider using our Leadership Coaching services
combined with our
Exceptional Customer Service: Putting People First
workshop.

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