Resolving Conflict with
Co-Workers
and Customers

Description:
Are interpersonal conflicts wasting a lot of your time and energy? Don’t you wish everyone would just get along? Would you like to customers thank you rather than always complain? Our interactive training provides you ways to identify conflict sources, brainstorm resolutions, and handle potential conflicts both internal and external.

Learning Objectives:
Apply easy to use conflict resolution techniques
Increase your confidence in dealing with conflict, confrontation, and stress
Enhance your emotional intelligence, listening, and communication skills

Outcomes:
Gain useful communications and mediation skills
Monitor your emotional reactions to difficult situations and behaviors